OustCloud Status - Incident history https://oustcloud.instatus.com OustCloud Thu, 9 Jul 2026 11:40:00 +0000 Emergency Upstream Infrastructure Maintenance Type: Maintenance Duration: 25 minutes Affected Components: Billing, Game Node - SG - Premium - 01, Panel Jul 9, 11:40:00 GMT+0 - Identified - Our upstream infrastructure provider has announced emergency security maintenance to address a recently disclosed critical Linux kernel vulnerability. As part of this maintenance, virtualization hosts may be rebooted, which could result in a temporary interruption to services hosted on affected nodes. Expected downtime for affected services is approximately **5–30 minutes**. We appreciate your patience and understanding as these critical security updates are applied to ensure the continued security and stability of the platform. Jul 9, 12:04:59 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 25 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>11:40:00</var> GMT+0</small><br><strong>Identified</strong> - Our upstream infrastructure provider has announced emergency security maintenance to address a recently disclosed critical Linux kernel vulnerability. As part of this maintenance, virtualization hosts may be rebooted, which could result in a temporary interruption to services hosted on affected nodes. Expected downtime for affected services is approximately **5–30 minutes**. We appreciate your patience and understanding as these critical security updates are applied to ensure the continued security and stability of the platform..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>12:04:59</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 9 Jul 2026 11:40:00 +0000 https://oustcloud.instatus.com/maintenance/cmrdfy17l00fg0zs5wciwhgrw https://oustcloud.instatus.com/maintenance/cmrdfy17l00fg0zs5wciwhgrw Premium Node Performance & Stability Maintenance Type: Maintenance Duration: 7 minutes Affected Components: Game Node - SG - Premium - 01 Jun 14, 09:35:00 GMT+0 - Completed - Scheduled maintenance on the Premium Node has been completed successfully. This maintenance included infrastructure improvements and routine system updates aimed at enhancing stability, reliability, and overall service performance. All affected services have been restored and are operating normally. We appreciate your patience during the maintenance window. Jun 14, 09:00:00 GMT+0 - Identified - We will be performing scheduled maintenance on our Premium Node to improve overall stability, reliability, and performance. During the maintenance window, services hosted on the Premium Node may experience temporary interruptions or brief downtime. We will work to minimize disruption and restore all services as quickly as possible. Type: Maintenance

Duration: 7 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>09:35:00</var> GMT+0</small><br><strong>Completed</strong> - Scheduled maintenance on the Premium Node has been completed successfully. This maintenance included infrastructure improvements and routine system updates aimed at enhancing stability, reliability, and overall service performance. All affected services have been restored and are operating normally. We appreciate your patience during the maintenance window..</p> <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our Premium Node to improve overall stability, reliability, and performance. During the maintenance window, services hosted on the Premium Node may experience temporary interruptions or brief downtime. We will work to minimize disruption and restore all services as quickly as possible..</p> ]]> Sun, 14 Jun 2026 09:00:00 +0000 https://oustcloud.instatus.com/maintenance/cmqdlhkg1004tqil0o0gefqo5 https://oustcloud.instatus.com/maintenance/cmqdlhkg1004tqil0o0gefqo5 Panel Scheduled Maintenance Type: Maintenance Duration: 2 hours Affected Components: Panel May 12, 08:00:00 GMT+0 - Identified - Scheduled maintenance will be performed on the client panel to apply security updates and backend improvements. During this period, the panel may be temporarily inaccessible or unavailable. Expected downtime is approximately 2 hours. May 12, 08:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance will be performed on the client panel to apply security updates and backend improvements. During this period, the panel may be temporarily inaccessible or unavailable. Expected downtime is approximately 2 hours..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 May 2026 08:00:00 +0000 https://oustcloud.instatus.com/maintenance/cmp2bzgp30719ctyfsyh7qwzn https://oustcloud.instatus.com/maintenance/cmp2bzgp30719ctyfsyh7qwzn Game Node - SG - Premium - 01 Type: Maintenance Duration: 2 hours Affected Components: Game Node - SG - Premium - 01 May 12, 08:00:00 GMT+0 - Identified - Scheduled maintenance is being performed on the Premium Node to reconfigure network infrastructure for improved DDoS mitigation and deploy critical security updates. During this window, services hosted on this node will be temporarily unavailable. This maintenance is expected to last approximately 2 hours and is intended to improve overall stability, security, and resilience. May 12, 08:00:01 GMT+0 - Identified - Maintenance is now in progress May 12, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is being performed on the Premium Node to reconfigure network infrastructure for improved DDoS mitigation and deploy critical security updates. During this window, services hosted on this node will be temporarily unavailable. This maintenance is expected to last approximately 2 hours and is intended to improve overall stability, security, and resilience..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 12 May 2026 08:00:00 +0000 https://oustcloud.instatus.com/maintenance/cmp27u0lf01s71078he66fwby https://oustcloud.instatus.com/maintenance/cmp27u0lf01s71078he66fwby Network Disruption Due to Upstream Issues and DDoS Activity Type: Incident Duration: 54 minutes Affected Components: Billing, Game Node - SG - Premium - 01, Panel Apr 23, 14:00:34 GMT+0 - Investigating - We are currently investigating this incident. Apr 23, 14:55:00 GMT+0 - Resolved - This incident has been resolved. We temporarily changed our network configuration and removed the upstream provider for the time being. Apr 23, 14:25:00 GMT+0 - Identified - We have identified the issue as an upstream provider network issue. It is due the upstream provider being DDoS. Type: Incident

Duration: 54 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:00:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:55:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We temporarily changed our network configuration and removed the upstream provider for the time being..</p> <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:25:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue as an upstream provider network issue. It is due the upstream provider being DDoS..</p> ]]> Thu, 23 Apr 2026 14:00:34 +0000 https://oustcloud.instatus.com/incident/cmobm6h7e004u11g5gbmsohop https://oustcloud.instatus.com/incident/cmobm6h7e004u11g5gbmsohop