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  <title>OustCloud Status - Incident history</title>
  <updated>2026-07-09T11:40:00.000+00:00</updated>
  <author>
    <name>OustCloud</name>
  </author>
  
<entry>
  <id>tag:oustcloud.instatus.com,2005:Maintenance/cmrdfy17l00fg0zs5wciwhgrw</id>
  <published>2026-07-09T11:40:00.000+00:00</published>
  <updated>2026-07-09T11:40:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://oustcloud.instatus.com/maintenance/cmrdfy17l00fg0zs5wciwhgrw"/>
  <title>Emergency Upstream Infrastructure Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 25 minutes</p>
    <p><strong>Affected Components:</strong> Billing, Game Node - SG - Premium - 01, Panel</p>
    <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>11:40:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Our upstream infrastructure provider has announced emergency security maintenance to address a recently disclosed critical Linux kernel vulnerability.

As part of this maintenance, virtualization hosts may be rebooted, which could result in a temporary interruption to services hosted on affected nodes. Expected downtime for affected services is approximately **5–30 minutes**.

We appreciate your patience and understanding as these critical security updates are applied to ensure the continued security and stability of the platform..</p>
<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>12:04:59</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:oustcloud.instatus.com,2005:Maintenance/cmqdlhkg1004tqil0o0gefqo5</id>
  <published>2026-06-14T09:00:00.000+00:00</published>
  <updated>2026-06-14T09:35:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://oustcloud.instatus.com/maintenance/cmqdlhkg1004tqil0o0gefqo5"/>
  <title>Premium Node Performance &amp; Stability Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 7 minutes</p>
    <p><strong>Affected Components:</strong> Game Node - SG - Premium - 01</p>
    <p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>09:35:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Scheduled maintenance on the Premium Node has been completed successfully.

This maintenance included infrastructure improvements and routine system updates aimed at enhancing stability, reliability, and overall service performance. All affected services have been restored and are operating normally.

We appreciate your patience during the maintenance window..</p>
<p><small>Jun <var data-var='date'> 14</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We will be performing scheduled maintenance on our Premium Node to improve overall stability, reliability, and performance.

During the maintenance window, services hosted on the Premium Node may experience temporary interruptions or brief downtime. We will work to minimize disruption and restore all services as quickly as possible..</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:oustcloud.instatus.com,2005:Maintenance/cmp2bzgp30719ctyfsyh7qwzn</id>
  <published>2026-05-12T08:00:00.000+00:00</published>
  <updated>2026-05-12T08:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://oustcloud.instatus.com/maintenance/cmp2bzgp30719ctyfsyh7qwzn"/>
  <title>Panel Scheduled Maintenance</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> Panel</p>
    <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance will be performed on the client panel to apply security updates and backend improvements.

During this period, the panel may be temporarily inaccessible or unavailable. Expected downtime is approximately 2 hours..</p>
<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:oustcloud.instatus.com,2005:Maintenance/cmp27u0lf01s71078he66fwby</id>
  <published>2026-05-12T08:00:00.000+00:00</published>
  <updated>2026-05-12T08:00:00.000+00:00</updated>
  <link rel="alternate" type="text/html" href="https://oustcloud.instatus.com/maintenance/cmp27u0lf01s71078he66fwby"/>
  <title>Game Node - SG - Premium - 01</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Maintenance</p>
    <p><strong>Duration:</strong> 2 hours</p>
    <p><strong>Affected Components:</strong> Game Node - SG - Premium - 01</p>
    <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br /><strong>Identified</strong> -
  Scheduled maintenance is being performed on the Premium Node to reconfigure network infrastructure for improved DDoS mitigation and deploy critical security updates. During this window, services hosted on this node will be temporarily unavailable. This maintenance is expected to last approximately 2 hours and is intended to improve overall stability, security, and resilience..</p>
<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br /><strong>Identified</strong> -
  Maintenance is now in progress.</p>
<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br /><strong>Completed</strong> -
  Maintenance has completed successfully.</p>

        ]]>
  </content>
</entry>

<entry>
  <id>tag:oustcloud.instatus.com,2005:Incident/cmobm6h7e004u11g5gbmsohop</id>
  <published>2026-04-23T14:00:34.816+00:00</published>
  <updated>2026-04-23T14:00:34.816+00:00</updated>
  <link rel="alternate" type="text/html" href="https://oustcloud.instatus.com/incident/cmobm6h7e004u11g5gbmsohop"/>
  <title>Network Disruption Due to Upstream Issues and DDoS Activity</title>

  <content type="html">
  <![CDATA[
    <p><strong>Type:</strong> Incident</p>
    <p><strong>Duration:</strong> 54 minutes</p>
    <p><strong>Affected Components:</strong> Billing, Game Node - SG - Premium - 01, Panel</p>
    <p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:00:34</var> GMT+0</small><br /><strong>Investigating</strong> -
  We are currently investigating this incident..</p>
<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:55:00</var> GMT+0</small><br /><strong>Resolved</strong> -
  This incident has been resolved. We temporarily changed our network configuration and removed the upstream provider for the time being..</p>
<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>14:25:00</var> GMT+0</small><br /><strong>Identified</strong> -
  We have identified the issue as an upstream provider network issue. It is due the upstream provider being DDoS..</p>

        ]]>
  </content>
</entry>

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